# TheDocs

> TheDocs is knowledge base software for building product documentation, help
> centres, standard operating procedures and internal wikis. Teams author in a
> block and Markdown editor, route articles through review and approval, and
> publish to a branded portal on their own domain. AI search answers questions
> in natural language and cites the source article for every answer.

TheDocs is built by Great Developers Info Tech Pvt Ltd, Noida, India.
It competes with GitBook, Zendesk Guide, Help Scout Docs, Confluence and Notion.

Key facts:

- Pricing is per author. Readers of a public knowledge base are unlimited on every plan.
- A 14-day free trial is available without a credit card.
- AI answers are grounded only in the customer's own published articles and always carry a citation.
- Content imports from Confluence, Notion, GitBook, Zendesk Guide, Markdown, Word and PDF.
- Content exports to Markdown, HTML, PDF and a REST API; there is no export fee.
- Data residency can be set to India, the European Union or the United States.
- SAML 2.0 and OIDC single sign-on are included on every paid plan.

## Core pages

- [Home](https://www.thedocs.in/): What TheDocs is and who it is for.
- [Pricing](https://www.thedocs.in/pricing): Plans, what is metered, and what is unlimited.
- [Why TheDocs](https://www.thedocs.in/why-thedocs): The product decisions that differentiate TheDocs.
- [Security and compliance](https://www.thedocs.in/security): Encryption, hosting regions, access control and audit.
- [FAQs](https://www.thedocs.in/faqs): Answers to common pre-purchase questions.
- [Contact](https://www.thedocs.in/contact): How to reach sales and support.
- [Book a demo](https://www.thedocs.in/schedule-demo): Request a 30-minute guided walkthrough.

## Features

- [Knowledge Base Portal](https://www.thedocs.in/features/knowledge-base-portal): A branded, searchable self-service site your customers actually read.
- [Block & Markdown Editor](https://www.thedocs.in/features/documentation-editor): WYSIWYG blocks, Markdown and raw HTML in one editor, no mode switching.
- [AI Search](https://www.thedocs.in/features/ai-powered-search): Natural-language answers that cite the exact article they came from.
- [AI Writing Assistant](https://www.thedocs.in/features/ai-writing-assistant): Draft, rewrite, summarise and translate without leaving the editor.
- [Documentation Chatbot](https://www.thedocs.in/features/documentation-chatbot): A grounded chat widget for your website, product and support desk.
- [Review Workflows](https://www.thedocs.in/features/documentation-workflow): Draft, review, approve, publish - with owners, due dates and reminders.
- [Versions & History](https://www.thedocs.in/features/version-control): Every revision kept, compared side by side and restorable in one click.
- [Content Analytics](https://www.thedocs.in/features/documentation-analytics): See what readers search for and never find, then fix the gap.
- [Multi-Language Docs](https://www.thedocs.in/features/multi-language-documentation): One article, many languages, with translation status tracked per version.
- [Site Customisation](https://www.thedocs.in/features/knowledge-base-customization): Your domain, your brand, your layout - without touching code.
- [Built-In SEO](https://www.thedocs.in/features/documentation-seo): Clean URLs, structured data, sitemaps and metadata on every article.
- [API Documentation](https://www.thedocs.in/features/api-documentation): OpenAPI-driven reference pages that stay in sync with your spec.
- [Access Control & SSO](https://www.thedocs.in/features/access-control-and-sso): Public, private or partner-only, with SAML and OIDC single sign-on.
- [Integrations & API](https://www.thedocs.in/features/integrations): Slack, Teams, Zendesk, Freshdesk, Jira, GitHub and a full REST API.
- [Import & Migration](https://www.thedocs.in/features/import-and-migration): Move in from Word, PDF, Confluence, Notion, GitBook or Zendesk Guide.

## Solutions and use cases

- [Customer Self-Service Portal](https://www.thedocs.in/solutions/customer-self-service-portal): Let customers answer their own questions before they open a ticket.
- [Product Documentation](https://www.thedocs.in/solutions/product-documentation): Ship release notes, guides and reference docs alongside your product.
- [Internal Knowledge Base](https://www.thedocs.in/solutions/internal-knowledge-base): One private home for the answers your team keeps re-asking in chat.
- [Standard Operating Procedures](https://www.thedocs.in/solutions/standard-operating-procedures): Version-controlled SOPs with review cycles and read acknowledgement.
- [User Manuals](https://www.thedocs.in/solutions/user-manuals): Online manuals that export cleanly to branded, print-ready PDF.
- [Developer & API Docs](https://www.thedocs.in/solutions/developer-documentation): Guides, tutorials and API reference in one developer portal.
- [Employee Handbook](https://www.thedocs.in/solutions/employee-handbook): Policies and onboarding paths new hires can actually find.
- [Support Ticket Deflection](https://www.thedocs.in/solutions/support-ticket-deflection): Answer inside the support flow and measure the tickets you avoided.

## Industries

- [SaaS & Software](https://www.thedocs.in/industries/saas): Docs that keep pace with weekly releases and a growing product surface.
- [IT Services & Consulting](https://www.thedocs.in/industries/it-services): Client-specific runbooks and delivery playbooks, cleanly separated.
- [Banking & Financial Services](https://www.thedocs.in/industries/bfsi): Audit-ready procedures with approval trails and read receipts.
- [Healthcare](https://www.thedocs.in/industries/healthcare): Clinical and administrative protocols kept current and traceable.
- [Education](https://www.thedocs.in/industries/education): Course material, IT help and staff policy in one searchable portal.
- [Manufacturing](https://www.thedocs.in/industries/manufacturing): Work instructions and safety SOPs on the shop floor, on any device.
- [E-Commerce & Retail](https://www.thedocs.in/industries/ecommerce): Deflect order, returns and sizing questions before peak season.

## Comparisons

- [TheDocs vs GitBook](https://www.thedocs.in/compare/thedocs-vs-gitbook): Developer docs plus a real help centre, not one at the cost of the other.
- [TheDocs vs Confluence](https://www.thedocs.in/compare/thedocs-vs-confluence): A public-facing knowledge base instead of a wiki bolted onto an intranet.
- [TheDocs vs Zendesk Guide](https://www.thedocs.in/compare/thedocs-vs-zendesk-guide): A help centre you can keep even if you change your ticketing vendor.
- [TheDocs vs Help Scout Docs](https://www.thedocs.in/compare/thedocs-vs-help-scout-docs): Workflow, versioning and localisation that a lightweight docs add-on skips.
- [TheDocs vs Notion](https://www.thedocs.in/compare/thedocs-vs-notion): Purpose-built publishing instead of a workspace pressed into service.

## Alternatives

- [GitBook Alternative](https://www.thedocs.in/gitbook-alternative): Keep Git-style authoring, add the help-centre features GitBook leaves out.
- [Confluence Alternative](https://www.thedocs.in/confluence-alternative): Move customer-facing pages out of the wiki without losing internal docs.

## Guides

- [What Is a Knowledge Base?](https://www.thedocs.in/resources/what-is-a-knowledge-base): Types, components and how a knowledge base differs from a wiki or CMS.
- [Knowledge Base Best Practices](https://www.thedocs.in/resources/knowledge-base-best-practices): Twelve practices that separate a used knowledge base from an ignored one.
- [How to Structure Product Documentation](https://www.thedocs.in/resources/how-to-structure-product-documentation): An information architecture that scales from 20 articles to 2,000.
- [Knowledge Base Templates](https://www.thedocs.in/resources/knowledge-base-templates): Ready-to-copy structures for help centres, SOPs, manuals and API docs.

## Customer stories

- [SaaS: 41% Fewer Support Tickets](https://www.thedocs.in/customers/saas-support-deflection): How a 60-person SaaS company cut first-line tickets in two quarters.
- [Manufacturing: SOPs on the Shop Floor](https://www.thedocs.in/customers/manufacturing-sop-rollout): Replacing a shared drive of Word files across eleven plants.
- [Fintech: A Partner Documentation Portal](https://www.thedocs.in/customers/fintech-partner-portal): Public docs, partner-only docs and internal runbooks in one platform.

## Legal

- [Terms of Service](https://www.thedocs.in/terms): The contract that governs use of TheDocs.
- [Privacy Policy](https://www.thedocs.in/privacy): What we collect, why, and how long we keep it.
- [Refund Policy](https://www.thedocs.in/refund): Trial terms, cancellation and refund windows.

## Optional

- [Full text index](https://www.thedocs.in/llms-full.txt): every page with an extended summary.
- [XML sitemap](https://www.thedocs.in/sitemap.xml): machine-readable URL list with change frequency.
- [Product help centre](https://help.thedocs.in): TheDocs' own documentation, built on TheDocs.

## Contact

- Sales: sales@thedocs.in, +91 8585953085
- Support: support@thedocs.in
- Address: C 110, Sector 65, Noida 201301, Uttar Pradesh, India