Write it once.
Let everyone find it.
TheDocs turns your product knowledge into a branded self-service portal, an internal wiki and an AI answer engine - from one set of articles. Your customers stop waiting on tickets, and your team stops answering the same question twice.
- No credit card
- Import from Confluence, Notion or Word
- Export anything, any time
Open Settings → Users, select the user, then choose Send reset link. The link expires after 60 minutes.
Source: Managing user accounts · Section 3
Documentation teams run their help centres on TheDocs
What is TheDocs?
TheDocs is knowledge base software for building product documentation, help centres, standard operating procedures and internal wikis. Teams author articles in a block and Markdown editor, route them through review and approval, then publish to a branded portal on their own domain. An AI search layer answers questions in natural language and cites the article each answer came from.
- One workspace covers public help centres, partner portals and private internal docs.
- AI search, an in-editor writing assistant and a grounded chatbot are built in, not add-ons.
- Review workflows, version history and read acknowledgement support audited environments.
- Imports from Confluence, Notion, GitBook, Word and PDF; exports to Markdown, HTML and PDF.
- Unlimited readers on every plan - you pay for authors, not for audience.
- Hosted in India, the EU or the US, with SSO, granular roles and full audit logs.
Your answers exist. Nobody can find them.
Most companies do not have a documentation problem. They have a findability problem, a freshness problem, and no way to tell which is costing them more.
Scattered across six tools
The install guide is in Confluence, the refund policy is in a Google Doc, the API notes are in a repo README, and the real answer is in a support agent's saved replies.
Quietly out of date
Nobody owns the page. It was accurate two releases ago. The only signal that it is wrong is a customer complaint, and by then it has cost you a ticket.
Search that returns 40 results
Keyword search finds documents. Customers arrive with a question. The gap between the two is where self-service quietly fails and the ticket gets raised anyway.
Author, publish, answer, improve
Four stages, one platform. Each one feeds the next, which is what turns a documentation site into something that gets measurably better every month.
Author
Write in a block editor, paste Markdown, or import an existing library. Reusable snippets and variables mean a product rename is one edit, not ninety.
See the editorPublish
Send drafts through review and approval, then publish to a branded portal on your own domain - public, private, or restricted to signed-in partners.
See the portalAnswer
AI search reads the question, not the keywords, and returns a direct answer with a link to the source article. The same engine powers your in-app chatbot.
See AI searchImprove
See the searches that returned nothing, the articles people abandon, and the questions the chatbot could not ground. Fix the top ten. Repeat.
See analyticsAnswers grounded in your articles, with the source attached
Every AI answer in TheDocs is generated from your published content and shipped with a citation. If the answer is not in your knowledge base, the assistant says so and offers to open a ticket instead of inventing a procedure.
- AI search Ask a full question. Get a written answer plus the three articles behind it.
- Writing assistant Draft from an outline, tighten a passage, or translate a whole article without leaving the editor.
- Grounded chatbot Embed the same engine in your product, your website or your support desk.
- MCP endpoint Expose your public docs to ChatGPT, Claude and Copilot so assistants answer from your source, not a stale crawl.
Our invoice failed with error PMT-402. What does that mean and what do I do?
PMT-402 means the card issuer declined the charge for insufficient funds. The invoice stays open and TheDocs retries after 24 hours, then after 72 hours. To resolve it now, update the card on Billing → Payment methods and choose Retry payment.
Sources: Payment error codes, Retry schedule and dunning
Everything a documentation team needs on day 400
Not just day one. Versioning, workflow, localisation and access control are included on every plan, because that is when a knowledge base usually starts to hurt.
One platform, eight jobs
Public help centre, partner portal and internal wiki can share the same workspace, the same editor and the same reviewers - with separate audiences.
Most teams find us halfway through a vendor evaluation
The category leaders are good products. They are also priced for enterprises and they meter the things you cannot control - readers, article counts, AI queries. TheDocs charges for authors and leaves the rest unlimited.
| What you are usually metered on | TheDocs | Typical enterprise plan |
|---|---|---|
| Readers of your public docs | Unlimited | Tiered by page views |
| Articles per project | Unlimited | Capped below top tier |
| AI search queries | Fair-use, no per-query fee | Metered add-on |
| Custom domain and SSL | Every plan | Paid tier |
| Review workflow | Every plan | Business tier and up |
| Data export | Markdown, HTML, PDF, API | Varies |
Comparison reflects publicly listed plans at the time of writing. Vendor pricing changes - check current terms before you decide.
What changes after the migration
We moved 900 articles off Confluence in a weekend. The part that actually changed our numbers was the search report - it showed us the twelve questions nobody could find an answer to.
Our field engineers open SOPs on a phone in a plant with bad signal. TheDocs is the first tool where that was not painful.
Review workflows sound boring until an auditor asks who approved a procedure and when. We answered in about four minutes.
Your documentation is often your most-read asset. It is treated that way.
Encryption in transit and at rest, per-tenant isolation, SSO on every plan, granular roles, full audit logs, and a choice of hosting region. Read the detail before you send it to your security team - it is all on one page.
Security & complianceEncrypted throughout
TLS 1.2+ in transit, AES-256 at rest.
SSO included
SAML 2.0 and OIDC on every paid plan.
Choose your region
India, EU or US data residency.
Audit everything
Who changed what, when, and who approved it.
Questions people ask before they start
Give your customers a better answer than "please raise a ticket".
Start free for 14 days. No credit card, no setup fee, and your content is yours to export at any time.
Questions first? Email sales@thedocs.in or call +91 8585953085.