Questions people ask before they commit

A hosted knowledge base and documentation platform. You write articles, organise them into categories and versions, run them through review, and publish to a branded portal on your own domain. AI search sits on top and answers questions in plain language with a citation.

Yes. Each knowledge base project has its own audience setting - public, sign-in required, or restricted to named partner accounts - and its own theme, domain and permissions. Authors move between them without switching accounts.

Yes. Versions are first-class: you can publish documentation for v2 and v3 simultaneously, let readers switch between them, and see at a glance which articles have not been updated for the newer version.

It is a block editor that also accepts Markdown. Type Markdown and it converts as you go; paste a Word document and it maps headings, tables and lists to blocks. You can drop into raw HTML for anything the blocks do not cover.

Yes, through snippets and variables. A snippet is a reusable block that updates everywhere it appears. A variable holds a value such as a product name or a support address so a rename is one edit.

Only from your published articles in that knowledge base. It does not draw on a general web index or on other customers' content.

The assistant says it cannot find the answer and offers a handoff - a support form, a chat channel, or a contact link that you configure. The unanswered question is recorded in analytics as a content gap.

No. Your content is used to retrieve and ground answers for your own workspace only. It is not used to train shared models and it is not shared with other customers.

Yes, if you want them to. Business and Enterprise plans expose an MCP endpoint so assistants like ChatGPT, Claude and Copilot can query your public documentation directly rather than relying on a stale crawl.

Confluence, Notion, GitBook, Zendesk Guide, Help Scout, Markdown repositories, Word documents and PDFs. Structure, images and internal links are preserved, and a report tells you what needed manual attention.

A few hundred articles usually import in under an hour and need a day or two of tidying. Libraries in the thousands, or ones with heavy macro use in Confluence, take longer - we scope it before you commit.

Yes. The importer generates a redirect map from your old URLs to the new ones, so external links and search rankings survive the move. You can edit the map before you publish.

Teams starting fresh usually publish within a week. Teams migrating an existing library typically take two to four weeks, most of which is content review rather than tooling.

Per author seat, monthly or annually, with 20% off for annual. Readers of a public knowledge base are unlimited and free. Private internal knowledge bases are billed by reader seat.

Fourteen days, no credit card. The trial runs on Business-tier features so you can evaluate workflow, private portals and AI before choosing a plan.

Yes, with GST invoicing, via NEFT, UPI or card. Ask sales to move your account to INR billing.

Twenty percent for annual billing, and 40% for registered non-profits and educational institutions. Multi-year terms are negotiated on Enterprise.

In India, the European Union or the United States - you choose when the workspace is created. Enterprise customers can pin residency contractually.

SAML 2.0 and OIDC are included from the Growth plan onward. SCIM provisioning is on Enterprise.

Yes. Permissions apply per project and per category, for both authors and readers. A partner portal can show one partner their articles and nothing else.

You can export everything during the subscription and for 30 days after it ends, at no charge. After that the workspace and its backups are deleted on a documented schedule.