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One place students and staff can actually find things

Most institutions have the answers. They are spread across eleven departmental pages, four PDFs and an intranet nobody can search.

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  • Unlimited student readers
  • Department permissions
  • 40% education discount

How do educational institutions use TheDocs?

Usually as three projects. A public student-facing help centre covering IT, enrolment, library and campus questions, with unlimited free readers. A staff knowledge base behind SSO holding policy, procedure and departmental guidance. And often a course-support project holding the material that surrounds teaching - how to use the VLE, how to submit, how to get help - rather than the teaching itself.

  • Public student portal with unlimited free readers.
  • Staff knowledge base behind SAML or OIDC single sign-on.
  • Per-department categories with their own authors and approvers.
  • 60+ languages for institutions with international intake.
  • 40% discount for registered educational institutions.
  • Sits alongside the VLE rather than replacing it.
Content

What gets documented

Student IT help

Wi-Fi, email, VLE access, printing, software. The largest single source of first-line contacts on most campuses.

Enrolment and registry

Registration, module choice, transcripts, fees. Seasonal, high-volume, and highly repetitive.

Policy and regulation

Academic regulations, conduct, appeals and complaints - owned, versioned and acknowledgeable.

Staff guidance

How to use institutional systems, run assessment, handle extenuating circumstances.

Library and study support

Referencing, resource access, study skills - material students look for at 11pm.

Campus and facilities

Opening hours, room booking, accessibility, safety procedures.

In detail

Two things that make it work in an institution

Devolved ownership without chaos

Central teams cannot maintain departmental content, and departments will not use a system that makes them file a request to change a page.

  • Categories per department, each with its own authors and approvers.
  • Central team owns structure, navigation and standards; departments own their content.
  • Review cycles set centrally so nothing goes stale even where a department goes quiet.
  • Cross-department search, so a student never has to know which office owns the answer.

Surviving the September spike

Institutional support is seasonal in a way few other sectors are. The same twenty questions arrive in enormous volume in a two-week window.

  • Unlimited readers, so an enrolment-week traffic spike does not affect the bill.
  • Search analytics from last September tell you exactly what to prepare for this one.
  • Scheduled publishing so seasonal content goes live on the right date and retires afterwards.
  • Embed the same search into the enrolment system, where the questions are actually being asked.

The most useful preparation most institutions can do is read last year's failed-search report before term starts.

Related

Customer Self-Service Portal

Let customers answer their own questions before they open a ticket.

Internal Knowledge Base

One private home for the answers your team keeps re-asking in chat.

Access Control & SSO

Public, private or partner-only, with SAML and OIDC single sign-on.

Content Analytics

See what readers search for and never find, then fix the gap.

Multi-Language Docs

One article, many languages, with translation status tracked per version.

Pricing

Flat per-project pricing with unlimited readers on every plan.
Frequently asked

Questions people ask before they start

Not for a public portal - readers are unlimited and free. If student-facing content must sit behind sign-in, that is a private knowledge base and reader seats apply. Most institutions make IT and general help public and keep only sensitive material private.

Yes. Registered educational institutions receive 40% off any plan.

Yes. Categories per department with their own authors and approvers, so the library, IT and the registry each own their material without a central bottleneck.

No. Course delivery, assignments and grading stay in Moodle, Canvas or whatever you use. TheDocs holds the surrounding material - how to use the VLE, IT help, policies, procedures.

Yes, with per-article translation status across 60+ languages - useful for institutions with a large international intake.

Prepare for enrolment week with last year's search data.

Start free for 14 days. No credit card, no setup fee, and your content is yours to export at any time.

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Questions first? Email sales@thedocs.in or call +91 8585953085.