Refund & Cancellation Policy

1.Try before you pay

Every plan starts with a 14-day free trial that needs no credit card. The trial runs on Business-tier features so you can evaluate what you would actually buy. We would much rather you decided during the trial than asked for a refund afterwards.

2.Cancelling a subscription

You can cancel at any time from Settings, or by emailing billing@thedocs.in. Cancellation stops the next renewal; it does not end the period you have already paid for.

Your workspace stays fully usable until the end of the paid period, then becomes read-only for 30 days so you can export everything.

3.Monthly plans

Monthly subscriptions are not refunded for the current month, because you keep access for the whole of it. Cancel before the renewal date and you are not charged again.

The exception is a billing error on our side - a duplicate charge, a charge after a confirmed cancellation, or a charge at the wrong tier. We refund those in full as soon as we confirm them.

4.Annual plans

Annual subscriptions carry a 30-day money-back window from the date of the first payment on that plan. Ask within 30 days and we refund the full amount, no explanation required.

After 30 days, annual subscriptions are non-refundable for the remainder of the term. If you cancel mid-term the plan stays active until the term ends.

Where we materially reduce the functionality of your plan during a term, you may cancel and receive a pro-rata refund of the unused period. That right is in our Terms of Service.

5.Seat changes

Adding seats mid-term is charged pro rata for the remainder of the term.

Removing seats reduces your next invoice. We do not refund mid-term for removed seats, because seats can be reassigned to someone else at any time at no cost.

6.Enterprise agreements

Enterprise contracts are governed by the refund and termination terms in the signed order form, which take precedence over this page where they differ.

7.How to request a refund

Email billing@thedocs.in from the address on the account, with the invoice number and the reason. We acknowledge within one working day.

Approved refunds are issued to the original payment method within 7 to 10 working days. Your bank may take a few days more to show it. Where a refund to the original method is not possible we will arrange a bank transfer.

• Card refunds: 7-10 working days from approval.
• UPI and NEFT refunds: 5-7 working days from approval.
• Refunds are issued in the currency you were charged in; we do not cover exchange-rate movement.

8.What is not refundable

The following are outside the refund windows above:

• Fees for a term that has already elapsed.
• Managed migration and professional services already delivered.
• Taxes and statutory levies already remitted to the authorities.
• Accounts terminated by us for a material breach of the Terms of Service.

9.Disputes

If you disagree with a decision, reply to the same email thread and ask for it to be escalated. We will review and respond within five working days. Please raise it with us before starting a chargeback - a chargeback freezes the account while the bank investigates, which helps nobody.