A knowledge base portal people actually read
Your documentation deserves better than a subfolder of PDFs. Publish a fast, branded, searchable portal on your own domain - and decide exactly who can see which part of it.
- Your domain
- Unlimited readers
- Public, private or partner-only
What is a knowledge base portal?
A knowledge base portal is the published, reader-facing side of your documentation: a website that organises articles into categories, offers search, and serves the right content to the right audience. In TheDocs the portal is generated from your articles automatically, runs on your own domain, and can be public, restricted to signed-in users, or limited to named partner accounts.
- Custom domain with automatic SSL on every plan.
- Categories, subcategories and article ordering you control.
- Keyword search plus AI answers in the same search box.
- Per-project and per-category audience rules.
- Mobile-first reading, usable on a weak connection.
- Unlimited readers - traffic is never billed.
What the portal gives your readers
The portal is the product as far as your customers are concerned. It is treated that way.
Search that leads with an answer
One box returns a written answer with citations above the ranked article list, so readers who want the short version get it and readers who want detail still have it.
Structure that survives growth
Categories, subcategories and manual ordering, with breadcrumbs and an always-visible sidebar. A 2,000-article library stays navigable.
Built for the phone first
Collapsible navigation, readable type, and pages that render fast on 3G. Field and shop-floor readers are not an afterthought.
Version switching for readers
Publish v2 and v3 side by side. Readers pick their version and the whole portal follows, including search results.
Feedback on every article
A yes/no helpfulness prompt with an optional comment, aggregated into analytics so you know which pages are failing readers.
Print and PDF that look right
Any article or whole category exports to a branded PDF with a cover page, table of contents and page numbers.
How the portal is put together
Your domain, your certificate
A help centre on a vendor subdomain looks like a vendor's help centre. Yours should look like yours.
- Point a CNAME at us; the certificate is issued and renewed automatically.
- Use a subdomain such as help.yourcompany.com, or serve from a subdirectory behind your own proxy for SEO consolidation.
- Multiple domains per workspace - one per product, brand or region.
- Redirects from your previous URLs are imported with your content so nothing 404s on launch day.
Serving documentation from a subdirectory of your main domain keeps link equity on one host, which usually helps rankings more than a separate subdomain.
One workspace, several audiences
Most companies need more than one kind of reader, and cloning the whole tool per audience is how documentation drifts apart.
- Public: indexed by search engines, open to everyone.
- Private: sign-in required, via your identity provider.
- Partner: visible only to named accounts or domains you list.
- Mixed: a public project with selected categories restricted to signed-in readers.
- Authors work in one place regardless of which audience a project serves.
Fast, and stays fast
A slow help centre gets abandoned, and an abandoned help centre becomes a ticket.
- Pages served from a CDN with cache invalidation on publish.
- Keyword search typically under 200ms; AI answers stream as they generate.
- Images compressed and served in modern formats automatically.
- Core Web Vitals monitored per portal and reported in your analytics.
Related features
Questions people ask before they start
Put your documentation on your own domain this week.
Start free for 14 days. No credit card, no setup fee, and your content is yours to export at any time.
Questions first? Email sales@thedocs.in or call +91 8585953085.